The fourth lesson addresses four fundamental approaches to conflict resolution: dialogue, discussion/negotiation, rule-based procedures, and using a position of power/steamrolling. Thomas Jordan explains and demonstrates the advantages and disadvantages of the various approaches.
He believes it is important to have language to describe the four paths in order to facilitate one’s choice.
Discuss for 10 minutes. Begin by starting the timer to keep track of the time. When finished, proceed to the next page.
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