Conflict Management

Lesson 4 – Four ways to manage conflicts

Lesson 4 – Four ways to manage conflicts

The fourth lesson addresses four fundamental approaches to conflict resolution: dialogue, discussion/negotiation, rule-based procedures, and using a position of power/steamrolling. Thomas Jordan explains and demonstrates the advantages and disadvantages of the various approaches.

He believes it is important to have language to describe the four paths in order to facilitate one’s choice.

Four ways to manage conflicts

Discuss

  • Which of the four approaches discussed by Thomas Jordan do you use most in your operations?
  • Which do you use the least?
  • What can you do to achieve balance and use all four approaches in your workplace?

Discuss for 10 minutes. Begin by starting the timer to keep track of the time. When finished, proceed to the next page.

timer

:

Tiden är slut
Back Next

Content

  1. Introduction
  2. Lesson 1 – What are conflicts?
  3. Lesson 2 – Five themes
  4. Lesson 3 – Three levels of conflict
  5. Lesson 4 – Four ways to manage conflicts
  6. Lesson 5 – The intervention matrix
  7. Closing discussion
  8. Conclusion and evaluation
Jag guidar dig gärna.
Vad letar du efter?
Partsguiden AI är tillgänglig
0/180
Lämna inte ut personlig information. Integritetspolicy