In the final lesson, Thomas Jordan introduces the intervention matrix, a blueprint for various measures and strategies to resolve conflicts.
A worksheet with the intervention matrix is available for download here.
You can use one side of the worksheet to apply the matrix to a current conflict at your agency. The other side contains a completed matrix to help you understand how the model works.
Discuss for 10 minutes. Begin by starting the timer to keep track of the time. When finished, proceed to the next page.
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